If you, or someone that you are close to, requires support then you can contact the following organisations:


Telephone and Online Support

  • NHS Foundation Trust Mental Health Helpline a specific mental health helpline has been set up for Oxfordshire and Buckinghamshire. These helplines will operate 24/7, 7 days a week during the coronavirus pandemic to provide people with specialised mental health care advice and support – please see the numbers below for Adults and young people/Children:
    Phone number for adults: 0800 783 0121 (new number updated as of June 2020)
    Phone number for Children and Young people: 0800 783 0119 (new number updated as of June 2020)
  • Call Samaritans – on 116 123. They are a free telephone support service open 24/7 every day of the year for emotional support in a crisis – calls free of charge. You can also email them at: jo@samaritans.org
    Samaritans also have a Self-Help App, which you can find out more information about and download here: https://www.samaritans.org/how-we-can-help/contact-samaritan/self-help/
  • The Help Hub provides a free 20-minute online therapy session with a qualified therapist, to people in isolation or who find themselves with limited contact due to Coronavirus. You can book a 20 minute phone call or video chat for free on their website – the booking form can be found here: https://www.thehelphub.co.uk/book-an-appointment/
  • Text Shout – on 85258 – for text support in a crisis. There website can also be found here: https://www.giveusashout.org/
  • SANE line: Call 0300 304 7000 – 4.30-10.30pm daily for emotional support, guidance and information to anyone affected by mental illness, including families, friends and carers. For more info, visit their website: http://www.sane.org.uk/what_we_do/support/helpline
  • The CALM Zonephone 0800 58 58 58 between 5pm-midnight – they offer an anonymous and free support, information and signposting to people anywhere in the UK – 365 days of the year – https://www.thecalmzone.net/
  • Papyrus Hopeline UK is a helpline for young people (age 35 and under) at risk of taking their own life. It is staffed by trained professionals who give non-judgmental support, practical advice and info to people who are worried about how they are feeling, or, anyone who is concerned about a young person, especially suicide. Phone: 0800 068 4141 (9am-10pm), Text: 07786209697, or email: pat@papyrus-uk.org . Their website can be found here: https://papyrus-uk.org/
  • Stay Connected is a helpline that has been set up for people that are self-isolating due to Coronavirus. Call 0800 048 7035 between 9am-5pm, Monday-Friday. They aim to provide reassurance, a listening ear and tips for adjusting and advice on staying connected. You can visit their website here: https://guideposts.org.uk/stay-connected/ 
  • Age UK Oxfordshire: Call 01865 411288 and leave your name and number, and you will get a call back as soon as possible. This is a newly created support service  that provides advice and assistance to older people concerned during this time. This includes a weekly call to check on how you are, and to help problem solve if you are facing practical problems.
  • NHS Website – please click the link for the latest up to date information from the NHS about Covid-19, this will give you detailed information on what to do in different situations:  https://www.nhs.uk/conditions/coronavirus-covid-19


    In Person Support

  • Oxford Safe Haven – if you experience a mental health crisis at the weekend. They offer crisis support from Friday-Monday from 6-10pm, but you must call ahead first: 01865 903037 (their phone line is open from 5pm) 
  • Banbury Safe Haven –  if you experience a mental health crisis at the weekend. They offer crisis support from Friday-Monday from 6-10pm, but you must call ahead first: 01295 270004 (their phone line is open from 5pm)

    Support for Carers

  • Carers Oxfordshire is a free service which offers information, advice and support to carers. This covers people aged 18 and over, who are looking after someone aged 18 and over, living in Oxfordshire. You can contact them on: 0345 050 7666, via email: carersoxfordshire@oxfordshire.gov.uk, or visit their website: http://www.carersoxfordshire.org.uk/cms/


    Further Supports and Practical Signposting

  • Oxfordshire Mind – Call their Information Line on 01865 247788 if you need access to their support services, Peer Support Groups, or would like to find out more. The first step is to set up an options sessions with one of their Wellbeing Service workers, which you can do so by calling the Information Line number. You can also visit their website for more information here: https://www.oxfordshiremind.org.uk/
  • Oxford Mindfulness Centre are offering free weekly online mindfulness sessions, alongside an introductory course to mindfulness as well as podcasts and other brilliant mindfulness resources – click the link to find out how to access these: https://www.oxfordmindfulness.org/free-online-mindfulness-course-sessions/

    Ways to refer yourself or others for support within your local community:
  • There is lots of support available in your local community – please click on the link below to find the map resource and tool for all organisations, local support groups and individuals supporting the Oxfordshire county-wide response to Covid-19: https://www.oxfordshireallin.org/local-support-groups
  • Oxford Hub are providing a practical support service to those who need: shopping collecting, picking up prescriptions, phone check-ins, other practical support and much more. If you need General Support, or you are interested in volunteering to help support others locally, you can use their online request form: https://oxfordtogether.org/ or, you can request support by calling them The Oxford Hub Team on: 07957 105 129
  • For urgent support needs, you can contact the City Council’s Contact Centre on: 01865 249811, or fill out their Online Request Form for urgent Community Assistance: https://www.oxford.gov.uk/CommunityAssistance 
    The City Council cover the North, South, West and Central Oxford
  • If you have been identified as high-risk or are needing to self-isolate you can make a referral, or self-refer for support using the following form on the GoodSam app on the NHS website: https://www.goodsamapp.org/NHSreferr